1. Key Transition Goals
When migrating customers from another Microsoft Partner, Eden Akers focuses on:
Eliminating duplicate subscription costs
Preventing license downtime
Managing delays in license provisioning
2. Customer Onboarding
Eden Akers creates your customer profile in it's ERP System Afas and the Cloud Marketplace.
To enable full self-service access, please submit this form link.
3. Establishing Partner Relationship
A link will be sent to establish the partner relationship between your tenant and Eden Akers—please follow the guidance article provided.
Confirm the partnership setup using the steps in the article.
Ensure your tenant’s Conditional Access policies permit the Cloud Marketplace.
4. Transferring NCE (CSP) Licenses
Eden Akers supports two transfer options, allowing flexibility based on your needs:
Method 1: Overlap Provisioning
Timing: Initiated one business day before existing licenses expire.
Process: Eden Akers provisions an identical set of licenses via our Marketplace. Microsoft’s auto-claim functionality ensures a seamless swap for licenses with the same name. (Note: It is recommended to use Group-Based Licensing to ensure a smooth transition)
Why using this method: It offers a 24-hour buffer, reducing the risk of delays due to provisioning issues with the Microsoft API.
Outcome: Users experience no interruption, and license management and cost visibility move immediately to Eden Akers.
Method 2: Administrative Transfer via Partner Center
Overview: Conducted through Partner Center, this process transfers licenses mid-term, assigning billing responsibilities at the transfer point.
Steps:
Establish reseller relationships.
Eden Akers (the “target partner”) submits a transfer request.
The current partner (“source partner”) approves the request and submits it.
Licensing and billing responsibilities are split:
Source partner pays until the transfer date.
Eden Akers assumes responsibility thereafter
Timing: Transfers usually finalize within an hour, though completion may take up to 72 hours in complex cases.
Outcome: Customers gain immediate access under Eden Akers, with no interruption and no cost overlap.
For this method Eden Akers will provide a PowerShell script that will read the required information for the transform from your tenant. For more information see this link.
Choosing the method:
| Consideration | Overlap Provisioning | Admin Transfer |
|---|---|---|
| Cost overlap | 1 business day of overlap | None |
| Risk of provisioning delay | Built-in buffer | Requires timely approval |
| Coordination difficulty | Minimal coordination needed | Managed by Eden Akers |
| Speed to completion | Guaranteed by buffer method | Potentially faster if well-coordinated |
5. Azure Subscription Transfer
Transferring Azure subscriptions is an administrative process. Please follow our dedicated Azure transfer guide for full instructions.
6. Additional Notes
Cancellation policy: Subscriptions may be cancelled up to 7 days before the fixed term (1 month, 1 year or 3 years) begins.
Price protection: Lock in current pricing by purchasing a single 1‑year license, then scale within that year at the locked price.
Upgrades: Most active licenses support upgrades for the remaining term.
Azure subscription admin management: Azure subscriptions created through Eden Akers’ Marketplace require a designated Azure Admin, as outlined in our management guide.