Sometimes an issue can only or faster be resolved when the Support Engineer can see what is going on on the device experiencing the issue. HCS uses TeamViewer for that. To make your device ready for "remote control", please follow these steps:
- Start a Browser (Internet Explorer, Chrome, FireFox, Safari, etc.) on your computer
- Download Quick Support via https://get.teamviewer.com/edenakers
- Open the folder where you have saved the TeamViewerQS.exe (Windows) / TeamViewerQS.dmg (Apple) file
- Start the downloaded TeamViewerQS.exe (Windows) / TeamViewerQS.dmg (Apple) file
- Enter your name in the field under "Your name"
- Wait for the HCS ServiceDesk to connect and approve that connection:
